Privacy Policy

Last updated: March 2024. This Privacy Policy describes how Skylum collects, uses, and protects your information.

Important: This Privacy Policy applies to all Skylum products, services, and websites. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you:

Personal Identification Information: Name, email address, phone number, billing address
Payment Information: Credit card details, billing information (processed securely by third-party payment processors)
Technical Data: IP address, browser type, operating system, device information
Usage Data: How you use our software, feature preferences, crash reports
Communication Data: Emails, support tickets, chat conversations

2. How We Use Your Information

We use the collected information for various purposes:

To provide and maintain our services
To process your orders and payments
To notify you about changes to our services
To provide customer support
To gather analysis or valuable information to improve our services
To monitor the usage of our services
To detect, prevent and address technical issues
To send you promotional materials (with your consent)

3. Data Protection & Security

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

We use SSL encryption for data transmission and store data on secure servers. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

After this period, your personal data will be securely deleted or anonymized.

5. Third-Party Services

We may employ third-party companies and individuals for the following reasons:

To facilitate our services
To provide services on our behalf
To perform service-related services
To assist us in analyzing how our services are used

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate information
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request restriction of processing your personal data
Right to Data Portability: Request transfer of your data to another organization
Right to Object: Object to our processing of your personal data

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18.

If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

We ensure appropriate safeguards are in place to protect your data when transferred internationally.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@skylum.us.cc
Website: Contact Form
Mail: Skylum Privacy Office, 1234 Digital Street, San Francisco, CA 94107, USA